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Terms and Conditions of boat hire
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Ring or e-mail to check if the boat is still available for the
period required and to make the reservation
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Print out the Booking Form, and send it together with your deposit to
Norbury Wharf Limited.
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The reservation will be held for you for five days pending arrival of the
form.
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Alternatively reservations can be made by credit card, the Booking Form
to arrive as soon as the post allows.
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Please read the terms and conditions below
1.
Booking – The booking is confirmed when a completed form signed by the
hirer together with the deposit of 20% has been received by us and a booking
conformation has been issued. The balance of the hire fee is payable 6 weeks
before the holiday start date. The deposit for a day boat is £50 and the
balance is payable upon collection.
2. Cancellation—Holiday cancellation must be notified to us by phone
and in writing. If you cancel your holiday at any time or for any reason
you will incur a cancellation charge of 20% of the value of the booking.
Late
Cancellation charges: If the cancellation is notified to us later than
six weeks before the start of the booked period you will also be liable for the
balance of the value of the booking. We will endeavour to re-let all or part of
the cancelled booking and will reduce the amount of any late cancellation
charges by the amount of the re-lettings. If we are unsuccessful you will
remain liable for the full value of the holiday.
Holiday
Cancellation Protection Scheme is available. Please contact us for
full details.
Day
Boat Hire deposit is non refundable and is not covered by the Holiday
Cancellation Protection Scheme.
3.
Reduced Cruising Terms - British Waterways may impose stoppages at any
time for maintenance purposes which are beyond the control of Norbury Wharf
Limited. This could restrict the extent of your proposed cruise but does
not constitute grounds for cancellation of your holiday or refunds of any kind.
4.
Hirers—We will not hire a boat to anyone under the age of 18. No person
under 18 may control a boat unless under the direct supervision of a responsible
adult. No boat may carry more persons than the licence permits. Please phone us
before you book if there are any infirm or disabled persons in your group. We
will help if we can but practical considerations of the suitability of the
waterways is beyond our control.
5.
Company Reservation— We also reserve the right to refuse to hand over a
boat to any person who in our opinion is not suitable to take charge of the
boat. In this event the hire charge will be refunded in full and you will have
no further claim upon us. If, owing to circumstances beyond our control, we are
unable to provide the boat booked, or a suitable alternative, we will refund the
full price of the holiday and you shall not have any further claim against us.
6.
Hire Period—Boats may be collected from 3 p.m. on the start day and
tuition will be given by a member of staff. Boats must be returned in a clean
condition by 9.00 a.m. to the base and vacated by 10.00 a.m. prompt. It is your
responsibility to ensure that sufficient time is allowed to return to the base
on time. It is a condition of hire that boats are returned to the
boatyard. Failure to do so will result in the loss of your deposit or a
surcharge. Day boat collection is 9.00 a.m. and the boat I to be returned by
4.30p.m. on the same day.
7.
Fuels, Pump outs—The boat is handed over with a full diesel tank, full
gas bottles and with the toilet holding tank pumped out. This will
normally suffice for a weeks cruising. Hirers are advised that additional
fuels and pump-outs are necessary on longer cruises. Any additional fuels
or pump-outs required during the period of hire are the hirer's responsibility.
8.
Damage Deposit— The damage deposit, of £500, will be required before
the boats can be taken out. This will be refunded in full upon the boat being
returned on time, undamaged, in a cleaned condition and with no damaged or
missing
equipment. The damage deposit per day boat is £80. The damage deposit for
Sphinx is £500, unless the party comprises of all the same gender, then the
damage deposit is £1,000.
9.
Repairs—Repairs are the responsibility of Norbury Wharf Limited and
should not be put into the hands of others without the managers authority.
10.
Delays—Norbury Wharf Limited is not responsible or liable for damage or
loss beyond our reasonable control including (without limitation), death or
personal injury of hirers, their crew and passengers: loss or damage to
property: non-fulfilment or interruption of the booking or delays: breakdowns;
mechanical problems; defects; damage; restrictions or obstructions; repairs or
damage to waterways; non-availability of routes; navigational works; storms;
floods; droughts; ice; loss or shortage of water or other weather conditions;
rationing; shortage or non-availability of fuel; or in respect of any
consequential loss, damage, expense, injury or claim.
11.
Navigation and Accidents—You are responsible for the safe navigation of
the boat in your charge and are expected to comply with the navigation bylaws,
including those relating to speed and cruising after dark or in fog, which are
forbidden. A boaters handbook is available from our office and issued at the
start of each hire period.
The towing of other boats or using tidal waters without consent is also
forbidden. In the case of an accident you must notify Norbury Wharf Limited
immediately with full details including names and addresses of any witnesses and
the name of any other boat involved. In no circumstances should anyone admit
liability. An accident form is included within the boat manual. If you are
involved in an accident which subsequently is the subject of an insurance claim,
you will be liable to forfeit your full deposit.
12.
Car Parking—Free car parking is provided for up to 2 vehicles, but we
emphasise that we accept no liability for loss or damage to vehicles or their
contents. You are particularly advised not to leave any valuable or readily
portable items in your vehicles. Day boat parking is provided on the roadside of
our main building, no keys need to be left. Property left on boats can only be
returned after receipt of agreed postage and packing charges.
13.
Pets— Where one well behaved pet is allowed you must provide your own
pet baskets, blankets and all equipment. Pets must not be left unattended and
are not allowed on bedding or furniture. In the case of damage being
caused by your pet you will be held responsible for the cost of repairing such
damage.
14.
Equipment—Use of your own electrical equipment on board is entirely at
your own risk. You will be held responsible for the cost of repairing any
damage caused by such use.
15.
Brochure—Norbury Wharf Limited try to make the descriptions of boats in
this brochure accurate but we are not liable for minor inaccuracies that may
exist. Any maps or plans are not to scale.
16.
Complaints—Norbury Wharf Limited operate to a high standard and would
like you to relay any problems not noticed on collection before you start your
holiday, or arising during your holiday as soon as possible, so that they can be
corrected. To enable Norbury Wharf Limited to deal with any complaints
efficiently, please send details in writing to our office within seven days from
the end of your cruise. We cannot be held responsible or liable if you return
the boat early due to your
personal circumstances, weather conditions or conditions of the waterways.
17.
Fuel Surcharge—In the event of further increases in fuel tax, Norbury
Wharf Limited reserves the right to impose a fuel surcharge to cover our
increased costs even after a booking has been made.
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