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MOTOR HOME TERMS AND CONDITIONS
a)Only
persons named on the insurance policy at time of hire may drive the vehicle. 2nd
and subsequent drivers attract a £50 surcharge.
b)Drivers must be over the age of 25 and under 70 and held a valid license for
at least two years. Age groups outside this bracket may be insured with an
additional premium and will be down to our insurer’s discretion.
c)Driving licenses with endorsements maybe subject to a surcharge and must be
declared before hire.
d)Driving license to be produced on collection of vehicle.
e)On collection of vehicle hirer will need to provide a form of ID (Passport)
along with a recent utility bill (original only).
INSURANCE
a)Fully comprehensive insurance is provided within the hire charge and for the
hire period only, driving outside this period of cover would deem to be an
offence under the road traffic act. Furthermore the hirer is entirely
responsible for any accidental damage, injury and
consequential loss after the expiry of the hire period.
b)The driver/s covered under the policy will be driving on a £500 excess.
c)In the event of an insurance claim the full £500 will be taken from the hirer
to cover the insurance excess.
d)The damage deposit will be refunded on the satisfactory return of the vehicle,
being on time and in the same condition as it was hired. Deductions will be
taken from this deposit in respect of any damage, late returns and equipment
replacement costs that are not covered under the insurance policy. Any damage to
the vehicle not covered under the insurance policy that exceeds the damage
deposit will be charged to the hirer at cost.
e)It is advised that the hirer takes out separate personal accident insurance
when travelling in Europe.
f)Any damage to tyres, windscreen and any theft or loss of personal effects is
not covered by our insurance and shall be at your expense.
g)Norbury Wharf Limited must be notified if the hirer intends on leaving the
country, failure to do so will invalidate the insurance cover.
h)NO COVER AVAILABLE FOR NORTHERN IRELAND.
BOOKING
DETAILS
a)Reservations can be made either by telephone or online but will only be held
once a completed booking form has been received with a deposit of £100 per week
(non-refundable).
b)Confirmation will be emailed within 7 days.
CANCELLATIONS
AND NO SHOW
a)All cancellations must be put in writing.
b)Should you cancel your confirmed booking more than 6 weeks prior to
commencement of hire you will forfeit your booking deposit.
c)Should you cancel your booking up to 6 weeks prior to commencement of hire,
you will forfeit the full hire fee.
d)No shows will forfeit the entire hire fee and any expected late arrivals, must
inform Norbury Wharf Limited in advance.
e)The
£500 deposit (refundable) is payable upon collection of the vehicle.
PAYMENT
a)Full payment is due 6 weeks prior to the collection of the vehicle.
Payments can be made by cheque postal order or debit/credit card.
b)Late returns will be subject to a charge of £40.00 per hour.
VEHICLE
COLLECTION AND RETURN
a)Vehicle hire is from as agreed on the booking form
b)Collection time is between 3.00 and 5.00pm and return time is between 8.30 and
10.30am.Failure to comply with these times will result in hirer being charged at
the rate of £40.00 per hour.
c)No refund is given for early vehicle returns.
d)On return of the vehicle all hirers are to ensure the vehicle is clean and
tidy and the chemical toilet is clean and free from waste and one full bottle of
Calor gas. Each carries an additional charge of £40.00 deductible from the £500.00
deposit.
e)It is entirely the hirer’s responsibility to check that on collection the
vehicle is free from damage and defects.
DELAYS
Why we will endeavour to make every effort to ensure the vehicle is ready
at the agreed time, circumstances may arise out of our control and we accept no
liability other than, the refund of the day or days lost.
AVAILABILITY
Norbury Wharf Limited reserve the right to offer alternative models with
the same or similar specifications to those advertised or booked.
BREAKDOWNS
AND ACCIDENTS
a)In the event of a breakdown or accident a breakdown company will be at
your disposal 24 hours a day 7 day a week.
b)All repairs must be authorised by the manager at Norbury Wharf Limited prior
to the work being carried out.
c)Any breakdown, malfunction or damage caused by hirer’s negligence will be
made good at your expense.
d)Every effort is made to ensure the vehicle is in a roadworthy and safe
condition, prior to each and every hire. Therefore Norbury Wharf Limited
dissolves any responsibility for hotel or any other consequential expenses
subsequent to a breakdown.
e)The maximum height of your vehicle is clearly stated. Any damage is the
responsibility of the hirer.
FUEL,
GAS AND WATER
a)A full tank of diesel is supplied with the vehicle at commencement of
hire and is expected to be returned with a full tank. A £40.00 charge will
apply for any fuel shortage plus amount needed to fill tank. This will be taken
from the deposit.
b)It is the hirer’s responsibility to check and maintain oil and water levels
to vehicle specifications.
c)Two gas cylinders will be supplied at commencement of hire; at least one will
be full. The cost of refills thereafter will be the
responsibility of the hirer and on return of vehicle at least one of these
should be full.
Any cylinders lost or incorrectly exchanged will be charged to the hirer at the
current retail price.
GENERAL
a)The hirer must ensure that all passengers must wear seat belts
provided.
b)The hirer is responsible for all parking/motoring offences during the hire
period.
c)The hirer is liable for all damage to vehicle.
d)The hirer must ensure the vehicle is not overloaded and carries only the
correct number of passengers as per vehicle specifications.
e)The hirer must not use the vehicle for hire or reward.
f)The hirer will not tow any vehicle or trailer.
g)The hirer is responsible for ensuring the vehicle is locked when left
unattended.
h)The hirer will ensure all hatches and doors are securely fastened during
transit.
SMOKING
The company operates a strict policy of no smoking within our motorhomes.
Failure to comply with this could result in part or full loss of hire deposit.
WE RESERVE THE RIGHT TO VARY RATES AND CONDITIONS AT ANY
TIME. WE RESERVE THE RIGHT TO REFUSE HIRE TO ANY PERSON(S)
FOR ANY REASON AND NOT HAND OVER THE VEHICLE IF IT FEELS THE
HIRER IS NOT SUITABLE FOR WHATEVER REASON. WE RESERVE THE RIGHT TO REPOSSESS THE VEHICLE AT ANY TIME, DUE TO MISUSE, DAMAGE OR ACCIDENT.
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